Hikro Collection – Store Policies

Website: HikroCollection.com
Brand: Hikro Collection

1. Return & Refund Policy

At Hikro Collection, we want you to be satisfied with your purchase.

Returns

Customers may request a return within 7 days of receiving the order, provided that:

• The product is unused and in its original condition.

• The original packaging, tags, and accessories are included.

• The product is not damaged due to customer use.

• Cosmetics and personal-care products must be unopened and unused for hygiene reasons.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery and provide clear photos or videos of the product and packaging.

After verification, we may offer a replacement or refund.

Refunds

Approved refunds will be processed after the returned product has been received and inspected. The refund method and processing time may depend on the original payment method.

Non-Returnable Items

The following may not be eligible for return:

• Used cosmetics or personal-care products

• Products without original packaging

• Products damaged through misuse

• Items specifically marked as final sale

Return Shipping

Return shipping costs are normally the customer's responsibility unless the product is defective, damaged, or incorrectly supplied by Hikro Collection.

2. Shipping & Delivery Policy

We aim to process and dispatch orders as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Delivery

Estimated delivery time is normally 3–7 business days, depending on the customer's location and courier service.

Delivery times are estimates and may be affected by holidays, weather, courier delays, or circumstances outside our control.

Delivery Information

Customers are responsible for providing a correct name, phone number, and delivery address. Hikro Collection is not responsible for delays caused by incorrect or incomplete customer information.

Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

3. Privacy Policy

Hikro Collection respects your privacy.

When you place an order or use our website, we may collect information such as your name, phone number, email address, billing information, shipping address, and order details.

We use this information to:

• Process and deliver your orders

• Contact you regarding your order

• Provide customer support

• Improve our website and services

• Prevent fraud and unauthorized transactions

• Comply with applicable legal requirements

We do not intentionally sell your personal information to third parties.

Your information may be shared with trusted service providers, such as payment processors, shipping companies, and technology providers, when necessary to operate our store and fulfill your order.

Our Shopify store may also use cookies and similar technologies to provide website functionality, understand website usage, and improve the shopping experience.

For more information about Shopify's handling of data, Shopify provides privacy and customer-data tools for merchants.

4. Terms & Conditions

By using HikroCollection.com and placing an order, you agree to these Terms & Conditions.

Products

We try to ensure that product descriptions, images, prices, and availability are accurate. However, minor differences in color or appearance may occur due to screen settings, photography, or manufacturing variations.

Prices

Prices may be changed at any time without prior notice. The price applicable at the time of purchase will normally be the price charged for the order.

Orders

Hikro Collection reserves the right to cancel or refuse an order in circumstances including suspected fraud, incorrect pricing, product unavailability, or other legitimate business reasons.

Customer Responsibility

Customers must provide accurate contact and delivery information when placing an order.

Intellectual Property

The Hikro Collection name, branding, logos, product images, and website content may not be copied, reproduced, or used commercially without permission.

Policy Changes

Hikro Collection may update these policies from time to time. Updated policies will be posted on the website.

5. Contact Us

If you have questions about an order, return, refund, shipping, or any of our policies, please contact Hikro Collection through the contact information displayed on our website.

Website: HikroCollection.com
Store: Hikro Collection